Managing chats just got way easier — and faster! You can now see chats in different categories with Chat Filters on the Home Screen.

With this new feature, you can look at chats at different stages -

Try this feature on our Mobile app now! 🚀

Earlier, users had to rely on the "Lead from CTWA" trigger and manually set conditions to differentiate journeys for each ad, ad set, or campaign. That meant copying ad IDs from Meta Ads Manager and dealing with complex logic.

Not anymore.

With this update, you can simply select the desired campaign, ad set, or ad, and assign the exact journey you want — !

Previously, The 'On Message' trigger journey got disrupted when the users changed the first text message on a CTWA, this can be fixed by this improved CTWA trigger!

Easy — just select the campaign, and all its ads will automatically follow the same journey.

Go ahead, try it now! 🚀

You can now remove unwanted custom field entries for a client from chat section.

Try this out now!🚀

Effective July 1, 2025 –

Meta will charge on a basis instead of .

Businesses on WhatsApp Business platform will be charged:

👉 messages sent in response to a user's message (thus within an customer service ) , to provide more flexibility to businesses in how customers can engage with users.

👉 Definition of Category has been : In essence, the messages

Find detailed explainer on category guidelines here

You can now , making it easier to keep your workspace organized and clutter-free. No more repetitive one-by-one deletions — just 

Try this out now!🚀

You can now set ' conditions for targeting your customers in a more flexible manner.

🎯Do you want to filter customers located in or ? Use the condition '' and Select the Tags , .

🎯 Do you want to filter customers looking for in ? Use the condition ' and Select the Tags and .

Try it out now!🚀

You can now attach Images, Videos, or PDF directly via an Interactive Message.

Users previously to send media in an existing bot journey, which , impacting Bot Flows and message delivery in ongoing conversations in some cases.

With this new feature, you can now conveniently without affecting bot journeys and your messages , improving the overall User Experience!✨

Try it out now! 🚀

You can now send audio messages via DoubleTick Web!

The mic 🎤 button will appear (when a user initiates the conversation).

ℹ️Note: If you're sending a voice note for the first time, you will need to give the required permissions through your web browser.

For best user experience, use the feature on .

We’re excited to announce the launch of our – a game-changer for teams using DoubleTick and Zoho CRM together!

Previously, integrating DoubleTick within Zoho CRM required an Enterprise plan due to iframe limitations. To remove that dependency use the integration for any Zoho CRM Plan, we’ve built a Chrome Extension!

💡

With the DoubleTick-Zoho Extension, you can initiate WhatsApp chats directly from Zoho CRM, effortlessly connecting with your leads.

Adds a handy button inline with other CTA buttons on your Zoho CRM screen.

Opens a neat popup with DoubleTick embedded in an iframe – fully functional, no friction.

🔐 Uses Firebase authentication to log you in once and stay connected.

📞 Automatically grabs the lead’s phone number from the CRM.

💬 Sends the number to DoubleTick and instantly opens a WhatsApp conversation.

⚡ Say goodbye to copy-pasting numbers – your team moves faster.

👥 Sales and support teams who rely on WhatsApp for lead communication within Zoho CRM !

Check out this video to know how to use this extension.

Link to the Extension: here

is now live on ! 🎉 This update allows businesses to seamlessly use both the and the simultaneously.

This update from Meta allows businesses to sign up for WhatsApp Business API without needing to delete their existing WhatsApp Business account. 🌟

With this update, businesses can:

Click here to know more about WhatsApp Coexistence.