We’ve made it easier to connect with the right person at the right time.
You can now
directly reach out to your assigned Account Manager from inside DoubleTick
— without going through the support flow.How Does It Work?
- A new “Contact your Account Manager” option in the top-right menu
- Available alongside the existing Contact Support option
- Instantly connect with your Account Manager — no routing via support required
Why does this matter?
Faster conversations for following:
- Pricing and billing queries
- Add-on purchase
- Plan upgrades
- Account-specific requests
- Long-term product or usage discussions
Keeps support and account conversations clearly separated
When to use this?
- Use Support for technical issues and bugs
- Use Account Manager for strategic, commercial, or account-level discussions
Less friction, more direct conversations.