DoubleTick Product Roadmap

Although the icon intuitively represents “Select All,” adding a tooltip or hover text would improve usability for non-tech-savvy users and make the functionality more immediately clear.

Currently, adding keyword triggers in the Bot Builder is a strictly manual, one-by-one process—click, type, save, repeat. For businesses like ours that require 50 to 200+ keywords, this results in hours of tedious work and introduces a high risk of human error. This limitation is the #1 obstacle preventing us from building robust, production-ready keyword bots on DoubleTick today. What We're Asking For To make the Bot Builder scalable for serious business use, we propose adding the following bulk management capabilities: Import Keywords from File: Introduce an "Import" button allowing users to upload a simple .txt or .csv file. The system should parse the file and automatically populate all keywords. Export Keywords to File: Allow users to download their active keyword lists. This enables quick off-platform editing and re-uploading, saving users from having to delete and retype everything to make bulk changes. Bulk Paste Entry: Add a multi-line text box where users can simply paste 50+ keywords at once (either one per line or comma-separated) for instant addition. Reusable Keyword Groups: Allow users to save specific sets of keywords as a "Keyword Pack," enabling them to instantly deploy standard trigger groups across multiple bots without starting from scratch. Simple CSV Format Example: Code snippet keyword, partial_match cable clip, YES MCB box, NO price list, YES ball valve, YES Why This Matters Without bulk management, DoubleTick's bots are realistically only viable for small-scale businesses with 5–10 keywords. By implementing these features, DoubleTick will immediately unlock its platform for wholesalers, retailers, and agencies managing extensive product catalogs. Allowing users to build comprehensive, professional bots with ease will significantly strengthen DoubleTick's competitive edge against platforms like WATI, Interakt, and AiSensy. We are highly motivated to see this workflow improve and would be more than happy to beta-test this feature once it's ready. Please consider prioritizing this for your next development update.

The Problem Right now, if I want to add keywords (triggers) in the Bot Builder, I have to add them one by one — click, type, save, repeat. For businesses like ours that need 50 to 200+ keywords, this takes hours and causes mistakes. This is the #1 reason we can't build a proper keyword bot on DoubleTick today. What We're Asking For Import keywords from a file Add an "Import Keywords" button where I can upload a simple .txt or .csv file with all my keywords listed. The system should read the file and add all keywords automatically. Export keywords to a file Let me download my existing keyword list as a file so I can edit it and re-upload — instead of deleting and retyping everything. Paste multiple keywords at once Add a text box where I can paste 50 keywords at one time (one per line or comma-separated), and the system adds them all automatically. Save keyword groups for reuse Let me save a set of keywords as a "Keyword Pack" so I can reuse it in other bots without importing again. Simple CSV format example: keyword, partial_match cable clip, YES MCB box, NO price list, YES ball valve, YES Why This Matters Without this feature, DoubleTick bots only work well for businesses with 5–10 keywords. With it, wholesalers, retailers, and agencies with large product catalogs can finally build full, professional bots — making DoubleTick much stronger vs. WATI, Interakt, and AiSensy. We're happy to help test this feature once it's ready. Please consider this for your next update.

Dear DoubleTick Product Team, I am writing to formally request a critical feature addition to the DoubleTick Bot Builder platform that would significantly improve usability for businesses building keyword-heavy static bots. --- 🔴 PROBLEM STATEMENT Currently, triggers (keywords) in the Bot Builder's "Starting Point" node must be added one-by-one through the UI. Each keyword requires a manual click on "Add Keyword +", typing the word, and saving. For businesses that need 50–200+ triggers (e.g., product names, SKU codes, category keywords, FAQ shortcuts), this process is: • Extremely time-consuming (30–60 seconds per keyword) • Error-prone due to manual typing • A bottleneck that makes building comprehensive static bots practically impossible • A barrier to bot adoption for SMB and wholesale businesses with large product catalogs This single limitation is preventing us from developing fully functional static keyword bots on your platform. --- ✅ FEATURE REQUESTED: Bulk Trigger Import via File Upload We request the following features be added to the Bot Builder: IMPORT TRIGGERS FROM TXT / CSV FILE - Add an "Import Keywords" button in the Starting Point node - Accept a plain .txt file (one keyword per line) OR a .csv file (column: keyword) - System parses the file and auto-populates all keywords into the trigger list - Optional: allow setting "Partially Match" toggle per keyword in the CSV (column: partial_match = TRUE/FALSE) EXPORT EXISTING TRIGGERS TO FILE - Allow exporting current trigger list as .txt or .csv for backup and editing - This enables edit → re-import workflow for bulk modifications BULK EDIT / PASTE MODE - Add a "Bulk Edit" text area where user can paste multiple keywords (comma-separated or newline-separated) - System splits and creates individual trigger entries automatically TRIGGER LIBRARY / REUSABLE TRIGGER SETS - Allow saving a set of triggers as a named "Trigger Library" - Reuse across multiple bots without re-importing every time --- 📋 SAMPLE CSV FORMAT (Suggested) keyword,partial_match cable clip,TRUE wall plug,TRUE MCB box,FALSE ball valve,TRUE bib cock,FALSE price list,TRUE --- 💡 BUSINESS IMPACT This feature is especially critical for: • Wholesale distributors with 40–100+ product SKUs • Retailers with seasonal catalog changes requiring frequent trigger updates • Agencies managing multiple client bots simultaneously • Any business building a static FAQ or menu-driven bot Without bulk import, the Bot Builder remains suited only for simple 5–10 keyword bots. With this feature, DoubleTick can serve the full spectrum of SMB automation use cases and become significantly more competitive vs. alternatives like WATI, Interakt, and AiSensy. --- We strongly urge the Product team to prioritize this in the upcoming sprint. I am happy to participate in beta testing or provide sample data files for development validation. Thank you for your time and consideration.

Just like WhatsApp Business has a label feature that makes it really easy to categorize and filter contacts, could we explore adding a similar Tag Ribbon within the interface? This would make filtering much more convenient, especially when there are multiple filters to deal with at the same time. Additionally, it would be great if the Tag option could also be made available in the Top Ribbon and extended across all plans, so that every customer gets to benefit from this feature.

I wanted to raise a feature request that has come up from our customers. Currently, the ability to add Custom Contact Fields is only available on Android and is not yet supported on iOS. It would be really helpful if this feature could be extended to iOS as well, as many of our customers are iOS users and are currently unable to access this functionality on their devices.

Hi DoubleTick Team, I am an active DoubleTick customer using Bot Studio extensively to build and manage a WhatsApp AI sales agent for my business. I want to formally request one critical missing feature: ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🔴 FEATURE REQUEST: COMPLETE BOT STUDIO EXPORT AS JSON ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Currently, there is NO option to download or export the complete Bot Studio configuration. This is a serious gap. I am requesting a single "Export Full Bot" button that downloads EVERYTHING in the Bot Studio as one structured JSON file — including: • All STATIC blocks and nodes (Send Message, Send Template, Send Interactive Message, Send Multimedia, Send Interactive List, Condition, Time Delay, Wait Till, Assign Agent, Close Conversation, Set Customer Attribute, Set Tags, Google Sheet Action, Call API, Round Robin Assignment, Working Hours, etc.) • All node-to-node connections and flow logic • All Triggers (Keyword, Welcome, Click-to-WhatsApp Ads, Webhook, etc.) • AI Bot settings — General Context, AI model, context message count, FAQs, Intent Filters, Unresolved Intents, Fallback config • Bot-level settings — Name, assigned WABA number, human handoff rules, working hours • All custom rules, FAILSAFE instructions, override directives inside General Context ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📌 WHY THIS IS NEEDED — NOT JUST FOR AI, BUT FOR BASIC USE ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ BACKUP — Before every edit, I need a snapshot of the working bot. Right now there is zero backup mechanism. One wrong change = no recovery. RESTORE / ROLLBACK — If a change breaks the bot, I need to restore the previous version immediately. No export = no rollback possible. BOT DUPLICATION — To create a second bot for a new product line or WhatsApp number, I should export and modify — not rebuild from scratch. SAFE EXPERIMENTATION — Test new flows or prompts safely by exporting first, then editing. If something breaks, import the backup. SHARING WITH TEAM OR CONSULTANT — Currently no way to share the full bot config with an external developer without giving platform access. FASTER SUPPORT & DEBUGGING — When raising a ticket, sharing a complete JSON helps your team diagnose the problem instantly — far better than screenshots. AI-ASSISTED OPTIMIZATION — Feed the complete JSON into AI tools (Claude, ChatGPT) for a full audit: find gaps, fix contradictions, improve prompts and FAQs. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📥 BONUS REQUEST: IMPORT JSON ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Along with Export, please also provide an Import JSON option so users can restore backups, duplicate bots, and re-upload AI-optimized configurations. Export without Import is only half the solution. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ This is not a cosmetic feature. This is basic data ownership. Every serious platform that allows users to build complex configurations must provide Export + Import. Without it, all the work a customer puts into building their bot is locked inside your platform with zero portability. Please add this to your product roadmap on priority and confirm the expected timeline.

Dear Support Team, We are still facing serious issues with the application, including slow performance, mixed conversations, and disappearing chats. All requested data and videos have already been provided, yet there has been no improvement. The problem persists exactly as before. This is now affecting our business, as we may be losing clients due to missing or delayed conversations. We kindly request urgent escalation, clarification of the issue, and a clear timeline for resolution. Best regards, AL FARES Cargo Service and Clearance L.L.C.

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