DoubleTick Product Roadmap

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First of all, i appreciate the excellent CRM and WhatsApp automation features your platform provides. It has been very useful for managing customer communication. We would like to suggest two important feature enhancements that can significantly improve sales coordination and closing rates: 1️⃣ Internal Team Chat Option It would be extremely helpful to have an internal team chat feature within DoubleTick, specifically for discussing CRM and WhatsApp-related customer matters. This would: Improve team coordination Reduce miscommunication Avoid switching between multiple apps Help in faster response and better customer handling 2️⃣ Calendar & Follow-Up Reminder System Adding a built-in calendar with reminder functionality would be highly valuable for sales teams. This feature could: Set follow-up reminders for leads Notify team members before scheduled follow-ups Track pending customer responses Improve sales conversion rates These features would make DoubleTick a more complete CRM and sales management solution. I truly believe these additions will benefit many businesses like ours that rely heavily on WhatsApp CRM for sales. Looking forward to your response. Best regards, Madhavan KR

✅ Issue 1 – Bot Restart / Repetition Problem Subject: Bot Restarting Automatically During Active Flow Message: We are facing an issue where if the bot flow is already running, it restarts again when a new keyword is detected. This is causing repeated responses and message duplication. We need a system-level control where: If a bot flow is active, it should not restart until the current journey is completed. There should be a session lock or flow protection mechanism to prevent repeated triggering. Please advise if there is any built-in feature or recommended configuration to prevent bot re-entry during an active session.

our templates and bots have a lot of man hours invested into them, and they have been refined multiple times to their current state. If your privacy policy does not allow back ups, the user should be able to have a back up to access them in case of a glitch / mis-happening.

View all conversations from your Instagram's inbox right in your DoubleTick inbox

Sync all leads from Facebook to DoubleTick

Add a toggle on incoming WhatsApp chats to instantly translate messages written in other languages into English with one click. Helps agents respond faster without language barriers.

Is there any provision to identify auto-reply messages? Since we handle lakhs of messages, there is a risk of missing genuine leads, as auto-replies often appear as double-tick chats. Kindly let us know if there is a solution to distinguish these messages.