Available on
: Pro & Enterprise planWhen you use
Team Members
as a filter or breakdown in Enterprise Analytics, you may want to look at agent activity in different ways. For example, you may want to see who is assigned to a chat now, who was assigned when an event happened, or who actually performed the action.Now, the Team Members filter and breakdown gives you
three ways
to decide which team member should be shown in your analytics:- Currently assigned agent— the person the chat is assigned to now.
- Agent assigned at event time— the person the chat was assigned to when the event happened.
- Agent who performed the action— the person who actually performed the action.
This gives you more flexibility to view your Enterprise Analytics data based on the way you want to measure team member activity.
Need help understanding which attribution option to use? Reach out to the DoubleTick Support Team.