Your Instagram conversations can now trigger actions beyond DoubleTick. With
Instagram Webhooks, you can subscribe to real-time conversation events and instantly connect with your CRM, helpdesk, automation, or any external system.
Supported Instagram Webhook Events
- Message Received— Trigger workflows when a customer sends a new message.
- Message Status Updated— Track message delivery and read status in real time.
- Agent Assigned— Receive updates whenever a conversation is assigned or reassigned.
- Customer Custom Field Updated— Sync customer profile changes with external systems.
- Tag Added— Trigger actions when a tag is applied to a conversation.
- Tag Removed— Trigger actions when a tag is removed from a conversation.
- Conversation Opened— Detect when a customer starts a new conversation or reopens an existing one.
- Conversation Closed— Trigger follow-ups when a conversation is marked as done.
Why It Matters
Instagram is no longer just a communication channel — it's now an event-driven data source. Automatically create tickets, update CRM records, notify teams, trigger automations, sync customer data, and build custom workflows based on real-time Instagram activity.
Instagram Webhooks are now available for all Instagram channels on DoubleTick.