✅ Issue 1 – Bot Restart / Repetition Problem

Subject: Bot Restarting Automatically During Active Flow

Message:

We are facing an issue where if the bot flow is already running, it restarts again when a new keyword is detected. This is causing repeated responses and message duplication.

We need a system-level control where:

If a bot flow is active, it should not restart until the current journey is completed.

There should be a session lock or flow protection mechanism to prevent repeated triggering.

Please advise if there is any built-in feature or recommended configuration to prevent bot re-entry during an active session.