Bot should have below functionalities:

Once the new lead get generated in excel , based on the customer category a new message needs to be triggered automatically

Bot must trigger a specific set of message to when client(both categories) reads the message and not responds

Message set will be different for both categories

Bot must trigger a specific set of message to when client(both categories) does not reads the message

Message set will be different for both categories

Bot must trigger a specific set of message to when client(both categories) responds

Message set will be different for both categories

Analytics about the client behaviour/responses for the bot run e.g. # of reads, #responds, how many % of users have clicked button or any kind of insights using the bot runs?

Feature to broadcast the messages to min 500 clients

Feature to send messages only to newly added client accounts in existing broadcast list

Analytics about the broadcast made , # of reads, #responds, #not opened etc.