I’ve been facing a challenge with the bot behavior when using the “Partial Match” option. Specifically, when enabled, the bot executes every time a customer uses a triggering word like “location,” which leads to repetitive responses. This can become overwhelming as it sends the location multiple times whenever the client uses similar words in their messages.

To address this, I currently have to manually input thousands of similar words and sentences for every bot to ensure proper filtering, which is time-consuming and not scalable.

Here’s my suggestion:

1. Introduce an option for context-based or intent recognition, where the bot replies once within a session or based on user intent, rather than repeatedly for every instance of the triggering word.

2. Allow us to set a cooldown period for specific triggers so that the bot doesn’t respond to the same user within a short span.

3. Provide an advanced keyword management feature that can group similar keywords under one trigger for better efficiency.

I believe these improvements would make the system much more intuitive and user-friendly for businesses like ours. I’d be happy to provide more details or collaborate in testing potential solutions.

Looking forward to your thoughts and updates on this!