Hello DoubleTick Team,

The Tag option is very important for us to manage our daily customer categories and orders efficiently.

Currently, adding tags requires a few extra steps. It would save us a lot of time and make our workflow much smoother if you could add a “Tag” button right next to the Call button in the customer chat interface.

This would allow our moderators to quickly tag and manage customers without leaving the chat or going through additional steps.

We kindly request you to consider adding this feature in one of the upcoming updates.

Thank you, DoubleTick Team! ❤