DoubleTick Product Roadmap

Allow AI to suggest improvements such as grammar and tone in your businesses interaction with your customers

There should be an option where we can export the chat by selecting date filter on daily basis.

Showcase your products on WhatsApp under the cart icon and share products directly from your cart to your customers

The option to close chats in bulk and to use tags to create folders instead of only a filter.

The ability to search for a particular 'keyword' in the DoubleTick chat search (similar to normal WhatsApp)

View how many customers are dropping off at each point and optimise your funnel Export user journeys as a csv from a bot

Automation flow to be set for the failed marketing templates, it should get triggered again

Customer report should have agent name instead of agent WhatsApp number

We want to have a feature which will allow the bot to exit the flow. Something like a trigger that can exit the flow and not interfere the agent discussion with client