DoubleTick Product Roadmap

There should be an option where we can export the chat by selecting date filter on daily basis.

Automation flow to be set for the failed marketing templates, it should get triggered again

Allow AI to suggest improvements such as grammar and tone in your businesses interaction with your customers

Customer report should have agent name instead of agent WhatsApp number

It is really interesting features finally Whatsapp added the call features , here is the screenshot : https://prnt.sc/wodge1riAmBk It would best the Doubletick team start working on this and help the business users to enjoy calling and communicate.

We want to have a feature which will allow the bot to exit the flow. Something like a trigger that can exit the flow and not interfere the agent discussion with client

Showcase your products on WhatsApp under the cart icon and share products directly from your cart to your customers

Add a feature to identify and tag responses to broadcast messages as either automated or genuine, helping customers prioritize real interactions

The option to close chats in bulk and to use tags to create folders instead of only a filter.